Issue # 120014991 Detail
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| Incident Information |
| Issue #: |
120014991 |
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| Address: |
8475 PINE CAY
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| City/State/Zip: |
WEST PALM BEACH, FL 33411
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| Subject: |
Claim not being processed thru Risk Management |
| Action Code: |
CLAIMS/RISK MAN - CITIZEN |
Assign To: |
lgreen |
| Status: |
CLOSED-RESOLVED |
Status Date: |
05-01-2012 |
| Due Date: |
04-27-2012 |
Due Time: |
1410 |
| Incident Text | | Type | Date | Comments | | INITIAL | 04-10-2012 | LYNN CAN YOU PLEASE GIVE THIS TO MERV TIMBERLAKE TO LOOK | | | | INTO. THE CUSTOMER HAS A ISSUE WITH THE WAY THAT ROGER | | | | MOORE IS HANDLING HER CLAIM. | | | | CUST STATES THAT HER CLAIM IS NOT BEING PROCESSED THRU | | | | RISK MANAGEMENT IN A FAIR MANNER. CUST STATES THAT A CITY | | | | SANITATION TRUCK SPILLED HYDRALIC FLUID ALL OVER HER PAVER | | | | BRICK DRIVEWAY 1 MONTH AGO. CUST STATES THAT THE PROCESS | | | | STARTED OFF FINE SHE MET WITH ROGER MOORE AND SHARA FROM | | | | RISK, A CONTRACTOR CAME OUT TO DO AN ESTIMATE, THE QUOTE | | | | WAS GOOD, RISK ACCEPTED THE QUOTE. THE CUSTOMER IS NOW | | | | BEING BOUNCED BTWN ROGER MOORE AND THE CITY'S CLAIMS | | | | ADJUSTOR. IN THE MEANTIME THE CUSTOMERS HOA IS FINING HER | | | | BECAUSE THE DRIVEWAY HAS STILL NOT BEEN FIXED. THE CUSTOMER | | | | WANTS TO SPEAK WITH ROGER MOORES SUPERVISOR TO RESOLVE THIS | | | | ISSUE ASAP. | | WEB | 04-23-2012 | COMPLETED APRIL 16, 2012 |
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