Issue # 110014121 Detail
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| Incident Information |
| Issue #: |
110014121 |
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| Address: |
948 ORTEGA RD
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| City/State/Zip: |
WEST PALM BEACH, FL 33405
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| Subject: |
Automated phone payment system not working |
| Action Code: |
WCS - CUSTOMER SVC - BILLING |
Assign To: |
mgates |
| Status: |
CLOSED-COMPLETED |
Status Date: |
12-12-2011 |
| Due Date: |
12-19-2011 |
Due Time: |
0639 |
| Incident Text | | Type | Date | Comments | | INITIAL | 12-09-2011 | AUTOMATED PHONE PAYMENT SYSTEM NOT WORKING. CONSUMER | | | | INDICATED SHE TRIED PAYING HER PHONE BILL LAST NIGHT BUT | | | | THE SYSTEM KEPT. REJECTING HER CREDIT CARD. SHE INDICATED | | | | SHE CALLED THE BANK AND WAS TOLD THAT THE CARD IS FINE. | | | | SHE REQUESTED THAT I SEND AN MRT TO RECORD SHE TRIED TO | | | | CALL BUT WILL CALL CUSTOMER IN THE MORNING. | | CLOSING | 12-12-2011 | D VOGLER TRIED CALLING CUSTOMER TWICE ON TELEPHONE ON DAY | | | | OF COMPLAINT BUT PHONE WAS DISCONNECTED. IN CHECKING | | | | CUSTOMER'S ACCOUNT THIS MORNING, HER CREDIT CARD PAYMENT | | | | WAS MADE ON 12/9, THE SAME DAY AS THE COMPLAINT. SINCE WE | | | | COULD NOT CONTACT CUSTOMRE AND PAYMENT WAS MADE VIA THE | | | | WEB/IVR SYSTEM, I AM CLOSING THIS ISSUE. |
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