| Incident Text |
| Type | Date | Comments |
| INITIAL | 06-09-2010 | CUST IS VERY UPSET OVER THE WAY THAT THE CITY DELIVERS IT'S |
| | | WATER BILLS. CUST STATES THE CITY NEEDS TO DELIVER THEIR |
| | | BILLS VIA EMAIL LIKE EVERY OTHER COMPANY DOES. CUST STATES |
| | | THAT SHE JUST RECEIVED A DELIQUENT NOTICE AND THEN RIGHT |
| | | AFTER THAT SHE RECEIVED HER NEXT MONTHS BILL. SHE STATES |
| | | THAT THE POST OFFICE IS NOT RUN PROPERLY AND DOES NOT |
| | | DELIVER THE MAIL IN A TIMELY MANNER. CUST STATES THAT SHE |
| | | HAS COMPLAINED ABOUT THIS ISSUE IN THE PAST AND HAS NEVER |
| | | RECEIVED A RESPONSE FROM ANYONE ON THIS MATTER. CUST WOULD |
| | | LIKE TO SPEAK TO SOMEONE IN REFERENCE TO THIS ISSUE. |
| CLOSING | 06-10-2010 | SPOKE WITH MS. FERRIGAN AND SHE IS NOT HAPPY THAT THE CITY |
| | | CAN NOT PROVIDE SENDING THE WATER BILLS VIA EMAIL. SHE |
| | | STATED THAT THE CITY HAS MISMANAGED THEIR MONEY AND CAN NOT |
| | | AFFORD TO SPEND A "COUPLE THOUSAND DOLLARS" TO UPGRADE THE |
| | | WATER BILL DELIVERY SYSTEM TO ITS CUSTOMERS. I EXPLAINED |
| | | TO HER THAT TO THE BEST OF MY KNOWLEDGE, THE RPOGRAM IS NOT |
| | | A COUPLE OF THOUSAND OF DOLLARS AND THERE ARE STILL A LOT |
| | | OF RESIDENTS WHO DON'T HAVE MEANS OF PAYING THEIR BILLS ON |
| | | LINE. I SUGGESTED SHE CONTACT HER POSTMASTER AND ASK WHY |
| | | SHE IS NOT GETTING HER MAIL DELIVERED ON A TIMELY BASIS. |
| | | SHE STATED THAT SHE HAS DONE THAT ALREADY. SHE CLOSE OUR |
| | | CONVERSATION BY STATING THAT SHE IS COMING TO A COMMISSION |
| | | MEETING TO DISCUSS THIS ISSUE. I TOLD HER THAT THIS WAS A |
| | | GOOD IDEA. |
