| Incident Text |
| Type | Date | Comments |
| INITIAL | 05-02-2010 | NEEDS HELP WITH WATER BILL - 436 54 ST. |
| | | MR CLEARY LEFT V/M SAYING HE'S 60 YRS OLD, SELF EMPLOYED, |
| | | NO SAVINGS, HASN'T WORKED FOR 2 YEARS. HE SAID HIS BILL IS |
| | | 68.00 WITH ONLY 2.00 WORTH OF WATER USEAGE AND THE REST IS |
| | | TAXES, & SVC CHGS. HE SPOKE TO C/S & THEY GAVE HIM A PHONE |
| | | NUMBER TO CALL FOR ASSISTANCE WITH HIS WATER BILL, BUT WHEN |
| | | HE CALLED THEY SAID THEY DON'T HAVE ANY MONEY LEFT IN THE |
| | | BUDGET. HE CAN'T WAIT UNTIL THERE'S MONEY IN THE BUDGET, |
| | | HE NEEDS ASSISTANCE NOW. CAN SOMEONE PLEASE CALL HIM. |
| | | MR. CLEARY 313-1844 |
| CLOSING | 05-03-2010 | SPOKE WITH DIEDRE FROM ECD & SHE STATED EVEN IF COMMUNITY |
| | | ACTION IS OUT OF FUNDS AS LONG AS MR CLEARY IS OUR CUSTOMER |
| | | HE MAY BE ELIGIBLE FOR THE UTILITY ASSITANT PROGRAM. I |
| | | CALLED VELMA GARRETT FROM COMMUNITY ACTION & SHE STATED IF |
| | | MR CLEARY MEET THE INCOME GUIDELINES HE CAN BE ELIGIBLE FOR |
| | | THE UTILITY ASSISTANT PROGRAM. I CALLED MR CLEARY AND GAVE |
| | | HIM THE INFORMATION REQUIRED TO APPLY FOR THE UAP PROGRAM |
| | | AND TOLD HIM TO CALL MS GARRETT AT 355-4792 TO SET UP AN |
| | | APPOINTMENT. I TOLD MR CLEARY UNFORTUNATELY HIS BILL IS |
| | | MADE UP OF SERVICE CHARGES AS WELL AS USAGE FOR WATER AND |
| | | WASTEWATER AND I CAN NOT TAKE OFF THE SERVICE CHARGES |
| | | BECAUSE THEY ARE BASED ON OUR RESOLUTION. I APOLOGIZED TO |
| | | CUSTOMER AND WAIVED MR CLEARY'S LATE PAYMENT FEE AS A |
| | | COURTESY. CUSTOMER FEELS THE CITY CAN DO MORE TO HELP. |
| RESPONSE | 05-03-2010 | CALLED & LEFT MR. CLEARY A MESSAGE INFORMING HIM I CALLED |
| | | ECD ABOUT THE UAP PROGRAM AND GLORIA MOORE IS CHECKING TO |
| | | SEE IF WE STILL HAVE THE FUNDS AVAILABLE FOR THIS PROGRAM. |
| | | ONCE GLORIA GET BACK WITH ME I WILL CALL MR. CLEARY WITH |
| | | RESPONSE |
