| Incident Text |
| Type | Date | Comments |
| INITIAL | 10-07-2009 | DR FERRIGAN IS HIGHLY UPSET WITH THE CITY OF WEST PALM |
| | | BEACHES INABILATLY TO SEND E-BILLS. SHE STATES THAT USPS IS |
| | | SCREWED UP IN HER AREA AND SHE NEVER RECIEVES HER BILL ON |
| | | TIME. SHE STATES THAT BECAUSE OF THAT HER BILL HAS BEEN |
| | | LATE AND SHE IS BEING REQUIRED TO PAY AN ADDITIONAL 100.00 |
| | | DEPOSIT. SHE IS OUTRAGED THAT THE CITY HAS NOT MOVED TO |
| | | MAKE BILL PAY EASIER FOR ITS CUSOTMERS. SHE STATES THAT SHE |
| | | IS AN "A-1" CONSUMER AND SHE PAYS HER BILLS ON TIME. SHE IS |
| | | DEMANDING A CALL FROM THE MAYOR REFRENCE TO A SOLUTION TO |
| | | THIS MATTER. |
| RESPONSE | 10-13-2009 | DR. FERRIGAN HAS BEEN LATE 4 TIMES THIS YEAR. THE CITY |
| | | PROVIDES PAYMENT OVER THE PHONE, DIRECT WITHDRAWAL AND ON |
| | | LINE PAYMENT. OUR CURRENT SYSTEM DOES NOT ALLOW US TO SEND |
| | | THE BILLS VIA EMAIL. IT IS VERY COSTLY FOR THE CITY TO |
| | | BUIY THE PROGRAM AND WE ARE GOING TO HAVE TO CHANGE OUR |
| | | CURRENT PROGRAM IN THE FUTURE. SHE WAS REFUNDED HER |
| | | DEPOSIT AND OUR CURRENT RESOLUTION STATES THAT IF YOU ARE |
| | | LATE ONCE AFTER YOUR DEPOSIT HAS BEEN REFUNDED, YOU CAN BE |
| | | REBILLED FOR A DEPOSIT. DUE TO THE CURRENT ECONOMIC |
| | | SITUATION THEY HAVE EXTENDED REBILLING FOR DEPOSIT, SHE HAS |
| | | BEEN LATE 4 TIMES AND A NEW DEPOSIT IS REQUIRED. SHE CAN |
| | | PAY THE DEPOSIT IN INSTALLMENTS AND IF SHE HAS A GOOD |
| | | PAYING RECORD FOR 12 MONTHS, IT WILL BE REFUNDED BACK TO |
| | | HER. |
