| Incident Text |
| Type | Date | Comments |
| INITIAL | 07-15-2009 | DISPUTE OF HIGH WATER BILLED. MS GUTTIERREZ IS DISPUTED A |
| | | $2000.00 BILLED AND THE SHUT OFF OF WATER SERVICE TO HER |
| | | HOME.MS GUTIERREZ IS IN THE PORCESS OF GETTING A DIVORCE |
| | | AND NOW LIVES AT 414 WINTER STREET. SHE HAS RECORDS WHEN |
| | | SHE HAD THE SERVICE DISCONNECTED WHEN SHE MOVED OUT OF THE |
| | | PROPERTY. HER HUSBAND HAD RENTERS FOR A WHILE AND DURING |
| | | THIS TIME SOMEONE WAS ILLEGALLY HAD CONNECTED TO THE WATER |
| | | SERVICE. SHE FEEL THIS IS SO UNFAIR THT IS IS BEING FORCE |
| | | TO PAY FOR SOMEONE ELSE. SHE HAS A SMALL CHILD AND IS |
| | | STRUGGLING WITH THE NEW CHANGE IN HER LIFE THAT SHE JUST |
| | | DOESNT KNOW WHAT TO DO IN THIS CASE. SHE IS ASKING FOR HELP |
| | | FROM THE CITY. HER CELL # 561-294-3177 AND WORK # |
| | | 561-968-7968 EXT 1235. |
| | | PLEASE CONTACT HER AS SOON AS POSSIBLE PER CITIZEN REQUEST. |
| FOLLOW-UP | 07-16-2009 | |
| RESPONSE | 07-16-2009 | MS GUITIERREZ OWED AN OLD BILL OF $350 FROM 2008. SHE |
| | | NEEDED A NEW DEPOSIT OF $450 ( BASED ON 3 MONTH AVER BILL) |
| | | PLUS SHE OWES APPPROXIMATELY $720 BACK BILLING FOR WATER |
| | | AND SEWER BACK TO JANUARY WHEN SHE MOVED BACK IN. SHE SAID |
| | | SHE PAID THE OLD BILL OF $350 FROM 2008 THIS MORNING. |
| | | (CONFIRMED) I ADVISED HER SHE NEEDED TO PAY THE $450 |
| | | DEPOSIT TO RE-OPEN THE ACCOUNT. I ADVISED HER THAT SHE WAS |
| | | NOT BILLING BACK BILLED FOR ANY ONE ELSE'S BILLING EXCEPT |
| | | HER OWN. I CONSIDERED WHAT SHE TOLD ME ABOUT ANOTHER TENANT |
| | | BEING IN THE PROPERTY AFTER SHE MOVED OUT AND SAID |
| | | BACKBILLING WAS BASED ON HER OWN HISTORICAL USAGE OF 27 |
| | | UNITS PER MONTH.(EXCLUDES SERVICE CHARGES PAID ON OWNER |
| | | BILL AND WILL NOT BACK BILL SS & RY) I TOLD HER I WOULD |
| | | ACCEPT 1/2 OF BACKBILLING $360) AND MAKE 4 MONTH PA ON THE |
| | | BALANCE. SHE SAID SHE DIDN'T HAVE ANY MORE MONEY AND HAD |
| | | TO BORROW THE OLD BILL SHE HAD PAID EARLIER. SHE DIDN'T |
| | | KNOW WHEN SHE COULD PAY ANYTHING MORE. I RECOMMENDED SHE |
| | | CALL CRISIS LINE AND SEE WHICH AGENCY HAD FUNDS TO HELP HER. |
