City of West Palm Beach eGovPlus

ACTion!! Detail

Incident Text
Type	Date	Comments
INITIAL	09-04-2008	JOSE, I WASN'T QUITE SURE WHERE TO SEND THIS. THIS CUSTOMER
		HAS 2 MRT'S THAT WERE SENT TO THE P/D MRT #080005509 &
		080005606. THE CUST FEELS THAT THE P/D IS NOT DOING THEIR
		JOB IN ASSISTING HIM. I TRIED TO EXPLAIN THAT THERE WAS
		NOTHING THAT I COULD DO FOR HIM BUT HE INSISTED THAT I
		ESCALATE THIS ISSUE. THE CUST WANTS SOME ONE HIGHER UP IN
		THE P/D THEN THE SGT THAT HE SPOKE TO LAST TIME OR SOMEONE
		FROM THE MAYOR'S OFFICE TO CALL HIM BACK.
FOLLOW-UP	09-09-2008	HI JOSE, I SPOKE WITH MR. VALES ON TODAY (TUESDAY, 9/9/08)
		- I RELAYED TO HIM THE INFO THAT I RECEIVED FROM DET.
		UTECHT. MR. VALES UNDERSTOOD THAT THERE IS NOTHING THAT
		DET. UTECHT AND THE MAYOR COULD DO TO ASSIST HIM WITH HIS
		CIVIL CASE AGAINST THE BUILDER (WHOM HE STATES OWES HIM
		MONEY). HE WAS APPRECIATIVE OF ALL OF THE HELP THAT HE
		RECEIVED FROM US AND HAS ASKED ME TO FORWARD HIS THANKS TO
		ALL INVOLVED.
		THERE IS NOTHING FURTHER TO BE DONE ON THIS MATTER.
		PLEASE ADD TO THE MRT FILES THAT THIS CASE IS CLOSED. LET
		ME KNOW IF YOU HAVE ANY QUESTIONS. THANK YOU AND HAVE A
		GREAT DAY!
		LEILA A. BRYAN
		ASSISTANT TO THE MAYOR
		200 2ND STREET
		P.O. BOX 3366
		WEST PALM BEACH, FL 33402
		(561)822-1400
RESPONSE	09-09-2008	MR. VALES CAME INTO THE MAYOR'S OFFICE AND LEILA BRYAN AND
		MYSELF TOOK CARE OF HIS ISSUE.

Issue # 080005759 Detail