| Incident Text |
| Type | Date | Comments |
| INITIAL | 04-23-2008 | ACCOUNT TRANSFER |
| | | CUSTOMER STATES THAT DUE TO REDEVELOPMENT GOING ON IN |
| | | PLEASANT CITY HE WAS MOVED FROM ONE HOUSING UNIT (604 21 ST |
| | | #C) TO ANOTHER UNIT (543 22 ST). HE STATES THAT HE |
| | | CONTACTED CUSTOMER SERVICE AND ATTEMPTED TO TRANSFER HIS |
| | | ACCOUNT. HE WAS TOLD THAT HE COULD NOT TRANSFER HIS ACCOUNT |
| | | DUE TO A PAST DUE BALANCE AND AN ADDITIONAL DEPOSIT THAT |
| | | WAS BEING BILLED. HE STATED THAT HE GETS PAID OF FRIDAY AND |
| | | WILL TAKE CARE OF THESE FEES (EVEN THOUGH HE DOESN'T THINK |
| | | HE SHOULD HAVE TO PAY AN ADDITIONAL DEPOSIT ON AN ACCOUNT |
| | | THAT IS GOING TO BE CLOSED). ON THIS HE WAS TOLD NO. HE |
| | | STATES THAT HE EXPRESSED THE DANGERS OF HAVING TO TRAVEL |
| | | BACK AND FORTH FROM THE OLD UNIT TO THE NEW UNIT TO USE THE |
| | | BATHROOM AND FILL JUGS WITH WATER. HE STATES THAT THE AREA |
| | | IF FILLED WITH DRUG DEALERS AND ANY THING CAN HAPPEN TO HIM |
| | | AND HIS SON. IN THE END HE FELT THAT CUSTOMER SERVICE DID |
| | | NOT CARE AND DID NOT DO ENOUGH TO ASSIST HIM. HE STATES HE |
| | | SPOKE WITH VICKIE LAST WEEK AND CALLED BACK YESTERDAY TO |
| | | SPEAK WITH HER BUT SHE WAS OUT. HE STATES THAT VICKIE WAS |
| | | GOING TO NEGOTIATE WITH HIM ON THE PAYMENT AND THAT?S WHY |
| | | HE CALLED BACK, INSTEAD HE TALKED TO MARSHA WHO WAS LESS |
| | | THAN HELPFUL. |
| CLOSING | 04-25-2008 | THE CUSTOMER WAS CONTACTED AND PAYMENT ARRANGMENTS WERE |
| | | MADE AS WELL AS PAYMENT EXTENSION FOR THE DEPOSIT. THE |
| | | WATER WAS CONNECTED TO HIS NEW APARTMENT AS WELL AS LEAVING |
| | | THE OLD ONE ON UNTIL HE HAS MANAGED TO MOVE. |
