ACTion!! Detail

Issue # 080005398 Detail
Incident Information
Issue #: 080005398    
Address: 3292 EL CAMINO REAL
City/State/Zip: WEST PALM BEACH, FL 33409
Subject: Returned Check Charges
Action Code: WCS - CUSTOMER SVC - BILLING Assign To: mgates
Status: CLOSED-RESOLVED Status Date: 04-14-2008
Due Date: 04-16-2008 Due Time: 0846
Incident Text
TypeDateComments
INITIAL04-14-2008RETURNED CHECK CHARGES
  CUSTOMER STATES THAT SHE SPOK WITH VICKIE GALTON REGARDING
  THIS MATTER. SHE STATES THAT AT THE FOLLOWNG ADDRESSES: 901
  SAPODILLA AVE APT 1, 2 & 3, 1015 & 1015 1/2 N SAPODILLA AVE
  & 3292 EL CAMINO REAL SHE PAID THE BILL USING THE ROUTING
  NUMBER ON HER DEPOSIT SLIP. SHE STATES THAT IT WAS A
  GENUINE MISTAKE AND IS ASKING FOR A CREDIT OF $150.00
  ($25.00 FOR EACH PROPERTY). SHE STATES THAT SHE IS A GOOD
  CUSTOMER THAT HAS ALWAYS PAID HER BILL BEFOR THE DUE DATE
  AND MADE AN ERROR. SHE STATES SHE WILL COME DOWN AND PAY
  THE BILLS IN CASH JUST TO MAKE SURE THAT THEY ARE TAKEN
  CARE OF AND SHE IS ASKING FOR THE MANAGER/SUPERVISOR TO
  ASSIST HER IN THIS MATTER BY GIVING HER A CREDIT WHEN SHE
  PAYS THE BILL. SHE IS ASKING FOR SOMEONE TO CONTACT HER
  REGARDING THIS MISTAKE.
CLOSING04-14-2008CUST RAN OUT OF CHECKS & USED HER DEPOSIT SLIP ROUTING
  NUMBER NOT KNOWING IT WAS DIFFERENT THAN THE ACTUAL
  CHECKING ACCOUNT NUMBER- WAIVING ONE TIME RETURN CHECK FEE
  ON ALL ACCOUNTS CUSTOMER VERY GRATEFUL MG


Account Summary | Usage Policy | Privacy Policy
Copyright © 2005 – 2011 SunGard Pentamation, Inc – All Rights Reserved