City of West Palm Beach eGovPlus

ACTion!! Detail

Issue # 070005239 Detail
Incident Information
Issue #:	070005239
Address:	424 41ST ST
City/State/Zip:	WEST PALM BEACH, FL 33407
Subject:	Water pipes leaking causing high water bill.
Action Code:	WCS - CUSTOMER SVC - BILLING	Assign To:	mgates
Status:	CLOSED-RESOLVED	Status Date:	01-16-2008
Due Date:	01-16-2008	Due Time:	0947

Incident Text
Type	Date	Comments
INITIAL	01-14-2008	CUST IS VERY CONCERNED ABOUT HIS WATER PIPES LEAKING
		CAUSING A HIGH WATER BILL. THIS IS THE SECOND LEAK THAT HE
		HAS HAD IN THE LAST COUPLE OF MONTHS & CAN'T AFFORD THE
		HIGH WATER BILLS AS A RESULT. THE CUST HAS SEEN THE REPORTS
		IN THE NEWS ABOUT THE FREE CHLORINE CAUSING THE COPPER
		PIPES TO LEAK & WANTS TO KNOW WHAT ASSISTANCE THE CITY IS
		OFFERING IN REFERENCE TO THIS ISSUE. THE CUSTOMER WANTS
		SOMEONE TO GIVE HIM A CALL IN REFERENCE TO THIS ISSUE. THE
		CUST GAVE A SECOND CONTACT # AS WELL (CELL) 561-906-7086.
CLOSING	01-16-2008	CUSTOMER CALLED AGAIN AND LEFT MESSAGE FOR ME TODAY. MR.
		KRAMER HAD LEAK IN PIPE AND WANTED TO KNOW IF HE COULD
		GET SOME RELIEF. I EXPLAINED HOW OLD PIPES WEAR OUT AND
		ONCE A PIN HOLE OF 2 ARE FIXED, THE PRESSURE IN THE PIPE IS
		INCREASED AND MAY BLOW OUT OTHER WEAK SPOTS IN THE PIPE.
		I EXPLAINED OUR ONCE IN 5 YR CR POLICY AND THE POSSIBILITY
		OF MAKING PAYMENT ARRANGEMENTS TO HELP HIM PAY THE BILL
		OVER 2-3 MONTHS. HE SAID THAT WOULD HELP AND HE WOULD
		WRITE ME THE LETTER AND SEND ME A COPY OF PLUMBER'S
		RECEIPT TO APPLY FOR CREDIT. HE WOULD THEN MAKE A PAYMENT
		AND REQUEST PAYMENT ARRANGEMENT AT THAT TIME.

Issue # 070005239 Detail