| Incident Text |
| Type | Date | Comments |
| INITIAL | 01-23-2007 | UTILITY BILL IS TOO HIGH |
| | | CONSUMER STATES THAT HIS WATER, SEWER, AND STORMWATER BILL |
| | | IS TOO HIGH. HE STATES THAT HE SPOKE W/ SOMEONE IN CUSTOMER |
| | | SERVICE AND THE ANSWER THAT HE WAS GIVEN WAS NOT |
| | | SATISFACTORY. HE WOULD LIKE TO HAVE A SUPERVISOR CALL HIM |
| | | IMMEDIATLY. |
| CLOSING | 01-25-2007 | IT IS NOW 3:22 PM AND I HAVE NOT RECEIVED A CALL BACK FROM |
| | | THE CUSTOMER SO I AM CLOSING THIS ISSUE. |
| RESPONSE | 01-24-2007 | I CALLED CUSTOMER 1-24-07 AROUNT 10:30 AM. CUSTOMER'S BILL |
| | | HAD GONE UP TO $71. HE WAS NOT CONCERNED WITH AMOUNT OF |
| | | WATER CHARGES BECAUSE IT WAS LESS THAN $10. HE WAS |
| | | CONCERNED WITH ALL THE OTHER CHARGES. I EXPLAINED THAT ALL |
| | | CUSTOMERS PAY WATER, SEWER, STORMWATER AND GARABGE |
| | | COLLECTION SERVICES. I EXPLAINED THAT THE SEWER AMOUNT WAS |
| | | BASED ON WATER USE AND THAT THE WATER AND SEWER WERE THE |
| | | ONLY CHARGES THAT FLUXUATED OTHER THAN IN TIMES OF RATE |
| | | INCREASES. I FURTHER EXPLAINED THAT HE WATER USE WAS HIGHER |
| | | THAN HIS NORMAL AND HE MAY WANT TO CHECK FOR TOILET LEAKS. |
| | | HE SAID HIS SMALL STORE FLOODED IN THE LAST STORM AND HIS |
| | | SMALL BUSINESS WAS NOT GOING TO SURVIVE WITH SUCH HIGH |
| | | BILLS. HE ASKED HE TO HOLD ON AND HE LEFT THE PHONE. |
| | | AFTER A FEW MINUTES AND BECAUSE HE HAD NOT COME BACK TO THE |
| | | PHONE, I NOTICED THAT WE HAD BEEN DISCONNECTED. I CALLED |
| | | HIM BACK AND GOT HIS VOICE MAIL...I LEFT MESSAGE THAT WE |
| | | HAD GOTTEN DISCONNECTED AND IF HE NEEDED FURTHER ASSISTANCE |
| | | TO CALL ME BACK AT MY DIRECT LINE. |
